Frequently Asked Questions (FAQ)
At Alera Research, transparency and support are central to our partnership with the scientific community. While we have compiled answers to common questions below, you may find more detailed information on our specific resource pages.- To view our current inventory of premium products, please visit the Shop.
- Learn more about our rigorous quality standards on our About Us page.
- For comprehensive details regarding order fulfillment and data protection, we encourage you to review our Shipping and Returns Policy, Terms and Conditions, and Privacy Policy.
- If your question remains unanswered after reading through our FAQ, or if you require personalized assistance with an order, our US-based team is standing by to assist you directly via our Contact Us page.
What does "Independent Third-Party Testing" mean for your products?
Independent third-party testing means our products are analyzed by unbiased, accredited laboratories, not by us. Every product batch at Alera Research includes a Certificate of Analysis (CoA) verifying identity, purity, and safety. These tests ensure you receive what you ordered, at the quality we stated.
Which specific methods do you use to verify product quality and purity?
Purity and identity tests are typically conducted together as part of an HPLC-MS analysis, but we also employ labs which use NMR for identification and quantitation. Batch potency testing of liquid products is typically conducted via UV/VIS spectrophotometry.
What is the scope of testing performed on your compounds?
All compounds sold by Alera Research undergo independent third party analysis for identification and purity. Additionally, when needed we will test liquid solutions for batch potency, ensuring consistency requirements are met.
Am I encouraged to perform my own lab testing on your products?
Please do. We actively encourage further independent verification of compound identity and purity. Your trust is important to us, and our best method of achieving this is transparency, and that includes encouraging further lab testing separate from even what we provide on each product page. Thank you!
How does Alera Research manage inventory storage onsite?
All Alera Research products are carefully stored and handled onsite via methods specific to each compounds needs for stability. We do this to ensure the utmost quality of products by limiting product degradation through temperature and other environmental factors.
What are the recommended guidelines for storing my products after purchase?
Each respective product page includes storage and handling instructions to help you maximize your shelf life of a compound. Please refer to the specific page of each compound you are interested in purchasing for detailed guidelines on this matter.
In which formats are your compounds currently available?
We offer solid lyophilized powder compounds ready for weighing and mixture as well as liquid solutions at exact concentrations in the near future.
What is the primary difference between the powder and solution formats?
Powder form is a solid compound and typically requires dissolving before use. A solution, on the other hand, is a pre-dissolved compound within a liquid mixture. This is typically ready for use immediately.
What steps should I take if my solution shows signs of crystallization, flakes, or separation?
If your solution appears to have flakes, precipitates, crystallizes, or otherwise separates, please discontinue use immediately. If the affected product is unopened or was purchased within the last 30 days, contact us at support@aleraresearch.com to arrange for an exchange or replacement or if you simply have any questions.
Why isn't a specific product I'm looking for listed in your catalog?
Our catalogue is actively being (*)expanded, and we are open to receiving email inquiries at: support@aleraresearch.com *notwithstanding limitations due to regulatory guidelines and quality assurance requirements
Which shipping carriers do you utilize?
Currently, we ship exclusively through USPS (United States Postal Service). All orders include tracking information to ensure secure and reliable delivery.
How are shipping costs calculated?
Shipping costs depend on your location, shipping method selected, and order size. The exact cost will be calculated and clearly shown during checkout before completing your order. For more detailed information, please see our Shipping & Returns page.
Can you deliver to PO Boxes?
Yes we can.
Where can I find full details on your shipping and return policies?
Please visit our Shipping & Returns page for complete details on our shipping times, costs, and our return policy.
What is the estimated delivery timeframe?
We do our absolute to ship same day as long as the hours are within working business time for shipping providers. Otherwise immediacy is given towards early next day shipping. Standard shipping generally takes 3–5 business days, but exact times may vary based on your location and shipping method selected. Once your order ships, you’ll receive a tracking number via email to monitor its progress.
How will I receive my tracking information?
Once your order ships, you’ll receive an email containing your tracking number, allowing you to monitor the shipment’s progress until it arrives at your address.
My order hasn't shipped after 3 business days. What should I do?
Occasional delays can occur due to high order volumes, product availability, or additional verification requirements. If your order hasn’t shipped within 3 business days, please contact us at support@aleraresearch.com, and we’ll promptly assist you.
How are orders packaged to ensure safety?
Products are typically shipped in a USPS Priority Mail envelope or small parcel box, and are shipped bubble-wrapped.
What is the external appearance of the shipping packaging?
Please refer to the USPS website for images of their Priority Mail Flat-Rate Envelopes and Small-Parcel Boxes
What is the procedure if my package arrives damaged?
If your product arrives damaged, please immediately contact us at support@aleraresearch.com with your order number and clear photos of the damaged items and packaging. We’ll promptly resolve the issue by providing a replacement or refund, depending on your preference.
Can I modify or update my order after placing it?
If you’d like to modify your order, please contact us immediately at support@aleraresearch.com with your order number and details of the changes you’d like to make. We’ll do our best to accommodate your request, but please note that modifications can only be made before your order has shipped.
What is the procedure for cancelling an order?
To cancel your order, please contact us immediately at support@aleraresearch.com with your order number and cancellation request. We’ll do our best to cancel the order before it ships. Once shipped, the order cannot be canceled and would need to be returned according to our refund policy.
What should I do if I entered an incorrect shipping address?
If you’ve provided an incorrect shipping address, please immediately contact us at support@aleraresearch.com with your order number and correct shipping details. We’ll make every effort to update the address before your order ships.
I received an incorrect, incomplete, or damaged order. How do I resolve this?
We’re sorry for any inconvenience this has caused. Please contact support@aleraresearch.com with your order number and clear photos of the received items and packaging. We’ll resolve the issue by sending the correct or missing items, providing a replacement, or issuing a refund, as appropriate.
What are the specific terms of your refund policy?
We offer a 30-day money-back guarantee on unopened, sealed, and undamaged products. To request a refund, please contact us at support@aleraresearch.com with your order details. Refunds are processed via Zelle or bank transfer within 5–10 business days after receiving your return. If your product arrived damaged, incorrect, or failed independent testing, we will cover return shipping. Please note that opened items, custom orders, and frequently repeated return requests may not qualify for refunds. See our Shipping & Returns page for full details.
How can I find out when an out-of-stock item will be available again?
Exact restock times can vary based on product demand and production schedules. If a product is currently out of stock, feel free to contact us, and we’ll be happy to provide you with an estimated restock date or suggest alternatives.
Is sales tax applicable to my purchase?
We calculate and charge sales tax as applicable on a case-by-case basis per the delivery address provided by the recipient.