Shipping & Returns Policy

Shipping Policy

Processing Time: Most orders are processed within 2–3 business days. Custom requests or larger bulk orders may require additional time, which will be communicated during the ordering process. Please note that orders placed using the ACH/SWIFT bank transfer option may experience extended processing times while funds settle between financial institutions.

Shipping Methods: We utilize standard shipping services for all orders. Expedited shipping is available upon request and may involve additional fees. At this time, our standard shipping option is USPS Priority Mail, though this may expand in the future.

Delivery Time: Standard domestic delivery within the continental United States typically takes 1–3 business days, depending on your location. Tracking details will be provided once your order has been processed and shipped.

Shipping Areas: We currently ship to the following countries and territories: Argentina, Austria, Belgium, Brazil, Canada, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, Norway, Panama, Paraguay, Poland, Portugal, Puerto Rico, Slovakia, Spain, Sweden, Switzerland, United States, United States Minor Outlying Islands, and Uruguay.

For destinations not listed above, please contact us directly to discuss potential arrangements.

Return Policy

Alera Research is committed to providing a reliable and satisfactory experience. If you have any questions or concerns regarding your order, please contact us at support@aleraresearch.com, and our support team will be happy to assist.

30-Day Money-Back Guarantee

We offer a no-questions-asked 30-day money-back guarantee on all qualifying products purchased directly through our website. Products purchased from third-party sellers are not covered by this guarantee.

Eligibility Requirements: To qualify for a return under this policy:

• Products must be unopened, undamaged, and in their original shrink-wrapped packaging.
• We cannot accept returns for products that have been opened, tampered with, or have damaged containers.
• All return requests must be initiated within 30 days of the delivery date as confirmed by the postal carrier.

Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to receiving a damaged or incorrect item.

• Requests made after the 30-day window are not eligible under this guarantee.
• Frequent or repeated return submissions may result in refusal of future orders at Alera Research’s discretion.

How to Request a Return

• Email support@aleraresearch.com with your order number and a description of the issue.
• Provide photos or supporting documentation if requested.
• Follow the return instructions provided by our support team.
• Do not send back opened, damaged, or unsealed products unless explicitly instructed to do so.

Return Requests Outside the 30-Day Period

Except where required by law, return requests submitted after 30 days will generally not be accepted.

• Customers who believe an exception is warranted may email support@aleraresearch.com with an explanation.
• Approval of such requests is entirely at Alera Research’s discretion.

Returns for Damaged or Incorrect Items

If you receive an item that is damaged, incorrect, or does not match our stated specifications, we will gladly assist. Alera Research will cover return shipping costs if the issue involves:

• Packaging or containers damaged during transit
• Incorrect items received
• Products not meeting stated specifications, confirmed by an independent laboratory

Return requests for damaged or incorrect products must be initiated within 30 days of delivery.

Refunds Policy

Alera Research aims to ensure every customer feels secure and confident when purchasing from us. Refund situations are reviewed individually by our support staff, and all communications are handled by real team members.

Refund Process

For Returned or Exchanged Items:

• Refunds are issued after the returned products have been received and inspected, unless otherwise authorized by Alera Research.
• Refunds will be returned to the original payment method, unless noted otherwise.
• Customers will be notified whether their refund has been approved or denied.

For Back-Orders or Other Situations:

• Refunds will be arranged through direct communication with customer support at support@aleraresearch.com. Please maintain an open line of communication with our team throughout the process.

Refund Payment Method

Refunds will be issued via the same payment method used for the original purchase whenever possible. Some payment providers impose strict time limits for issuing refunds through their platform. If a refund cannot be processed through the original payment provider due to such restrictions, customers may be required to receive their refund via direct bank transfer/wire transfer. Additional instructions will be provided if this applies.

Processing Time:

• Refunds typically take 5–10 business days to appear in your account, depending on your bank.
• Payments made via ACH/SWIFT may require additional processing time.

Exclusions: Custom orders, special-order items, and bulk purchases may not be eligible for refunds unless defective or resulting from an error on the part of Alera Research.

If you have any questions, please contact us at support@aleraresearch.com or submit a request through our Contact Us page.

Alera Research LLC reserves the right to update or modify this Shipping & Returns Policy at any time without prior notice.